Technology will rule but creativity must not be sacrificed, despite the temptation to do so. Ultimately, they will usher in the new world in which advertisers will need to operate. The more we depend upon AI software to handle tasks on our behalf, the more power we give to those AIs, and the smarter they will become. The VPA will have access to the world and will edit it for you - our sense of what the internet is will dramatically contract from an unfathomably large expanse of information into a simple human voice. ![]() They will be open-ended VPAs - as in they will scan the tagged-up world. These VPAs will be much more than the walled gardens that they currently are. The answer lies somewhere in your VPA having, what is ostensibly, a sentient mind that spends its entire time and focus managing your life - making everything easier, removing boundaries. At present they are very weak in their AI functionality, but we must consider these through a lens of what they could become. The most interesting bridging device, and the one that is likely to become the ultimate bridge, is arguably the Virtual Personal Assistant (VPA). If you look at all the products being created today, they are skillfully trying to create the bridge between the external world and you - with map and navigation services, image-recognition features in social sites, recommendation engines and much, much more. The Rise of the Sentient VPA The VPA will have access to the world and will edit it for you - our sense of what the internet is will dramatically contract from an unfathomably large expanse of information into a simple human voice At that point marketers are marketing to an algorithm not to the prefrontal cortex. Within three to seven years we are likely to have unrecognisably more powerful systems that will start to make purchase decisions and purchases for us. At the moment they are quite basic but they are improving dramatically. ![]() The big thing to focus on is the development of the technology underpinning virtual personal assistants (VPAs). So where do we see the technology impacting brands, near-term and long-term? We will also explore the new types of marketing and media opportunities that these products could offer up, and finally we take a broader view on what it may mean to plan marketing communications five to ten years from now. In this book we have started by taking a look at some of the likely products - and what they will do. Put simply, if we start with what we know now, and simply ask the question "if that, then likely what?" If you ask this same question a few times you can start to see where things could go. That is why advertising, and therefore marketing, is most likely to be radically reorganized by this AI-revolution.Īlthough it is near-impossible to predict with accuracy how this landscape will look five to ten years from now, we can sense-out some likely scenarios using a logic-linked analysis. But, based on what we have seen over the last decade, most of the information-access and social-connection products are most likely to be advertising and data-supported payment models. At that point marketers are marketing to an algorithm not to the prefrontal cortexįor premium products where the producer of content can demand it, these products will be accessed on a pay-model. And new categories of products that we cannot yet understand - potentially the more considered manifestations of IoT (Internet of Things) that offer a utility to justify the cost and the head-space required for consumers to consider them. The place where AI will become most visible will be in day-to-day consumer products - information-access, entertainment-centric and social-connection platforms accessed across multiple devices. ![]() AI-Enabled Marketing: The Implications for Marketing But it will also create new challenges, as personal AIs may take the place of traditional advertising for many consumers. On the one hand, there will be far better tools for finding new audiences and for delivering customized ads to the right customers. The new world of intelligent machines will create many new opportunities as well as new challenges for brands. This may seem like a distant possibility, but the immutable march of Moore’s Law - the mega trend in technology that says computers will progressively get twice as fast and cost half as much every 12–18 months - is turning science fiction into a reality in which consumers exist, and in which marketers need to operate. It’s time to start thinking about what this means, both for our lives and, yes, for marketing.ĪI applications will be largely ad-supported, meaning that marketing will be one of the first disciplines disrupted by AI.
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